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Categories
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ChaRM
ChaRM
- A Guide to Improving Screen Layouts in ChaRM
by Avrohom H. Weissman, Senior Technical Consultant (May 2010)
Learn a strategy to make your SAP screen layouts in Change Request Management (ChaRM) more intuitive and easier for end users to navigate. This strategy is based on SAP standard customization that allows the changes to be easily maintained through upgrades. A streamlined set of screen layouts allows end users to quickly reach their goals.
- Crossing Transport Request Boundaries with ChaRM
by Cristiano Canzone, SAP Solution Manager Consultant, SAP Brazil (May 2010)
In this primer on the basics of Change Request Management (ChaRM) and how it can benefit your organization, learn how ChaRM controls changes from their creation to the transport and productive systems. Find out how to manage several change projects in complex landscapes using this tool and how SAP moved change management forward by creating ChaRM and giving change teams full control of configuration and development.
- Enhance ChaRM Workflow to Handle Your Business Requirements
by Darwin Deano, Senior Manager, Deloitte Consulting LLP (December 2008)
Change Request Management (ChaRM) workflow is based on SAP CRM Service Management configuration settings that provide significant flexibility for enhancements. This article offers an overview of the ChaRM workflow configuration settings and the available options for implementing enhancements you may require.
- Implement ChaRM “Light” to Ease Your ChaRM Implementation
by Theo van Kaathoven, Senior SAP Solution Manager Consultant, Certifica Automatisering BV (May 2010)
Some people find that Change Request Management (ChaRM) is challenging to implement and requires a lot of effort. Find out how to achieve maximum benefits with less effort by using a strategy I call ChaRM light for your initial implementation.
- Quick Tip: Define Projects and Systems in Change Request Management
by Matthias Friedrich, Senior Consultant, and Torsten Sternberg, Senior Consultant, Bautzen IT Consulting GmbH (December 2009)
In their new SAP PRESS book Change Request Management with SAP Solution Manager, Matthias Friedrich and Torsten Sternberg describe how to activate Change Request Management (ChaRM). This excerpt outlines the next step: how to create projects. This is an important final step before you can begin to use ChaRM.
- Quick Tip: Improve Transaction Numbering to Avoid Gaps
by Nathan Williams, Consultant, Deloitte Consulting LLP (January 2010)
Learn a fast, but effective, configuration setting that can help prevent redundant gaps between support notifications, change requests, and Change Request Management (ChaRM) identification numbers.
- Quick Tip: Reduce Administration Overhead in Change Request Management
by John Osburn, Principal Technical Consultant, SAP Consulting Services – Midwest, SAP America, Inc. (December 2008)
Learn a few simple tricks to reduce your administrative overhead and work.
- Take Control of Your SAP System Development with Change Request Management
by Cristiano Canzone, SAP Solution Manager Consultant, SAP Brazil (July 2010)
Increase the security of your satellite systems by performing a few simple configuration changes. With these changes, you can prevent developers and testers from creating, managing, and releasing transport requests directly in satellite systems, which will ensure that only the person responsible for these actions (usually the change manager) can execute them.
- The Issue Resolution Process: An Essential Prerequisite for Implementing Service Desk
by Sundar Chandrasekaran, Senior Consultant, Deloitte Consulting, LLP (February 2009)
By documenting the issue resolution process that best reflects your existing organizational support structure, you can configure the Service Desk to minimize negative impacts on your organization.
- The Starting Point for Authorization in Change Request Management
by Eddy Kostons, SAP Solution Manager Specialist, Illumni (July 2009)
Discover best practices on how to authorize users of SAP Solution Manager Change Request Management (ChaRM) with user roles. Learn about the biggest pitfalls you may encounter and precautions you should take when you set up authorizations.
- Use SAP Solution Manager Change Request Management (ChaRM) to Support Your Implementation Project
by John Osburn, Principal Technical Consultant, SAP Consulting Services – Midwest, SAP America, Inc. (November 2008)
Learn how to deploy and manage change requests within an implementation project by using Change Request Management.
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