Categories  »  Administration

Administration

1. A Checklist for an SAP Solution Manager System Audit
   by Anurag Barua, Senior Manager (December 2009)
   
   SAP Solution Manager's features make it a challenging candidate for a system audit and review. Use this matrix to establish your approach to auditing SAP Solution Manager.
   
   
2. A Guide to End-to-End Root Cause Analysis
   by Labinot Bytyqi, Technical Consultant, Solution Manager and Extensions Practice Lead — West Region, SAP America, Inc. (September 2009)
   
   Learn how to set up and use SAP Solution Manager Root Cause Analysis and Wily Introscope Enterprise Manager.
   
   
3. A Guide to Improving Screen Layouts in ChaRM
   by Avrohom H. Weissman, Senior Technical Consultant (May 2010)
   
   Learn a strategy to make your SAP screen layouts in Change Request Management (ChaRM) more intuitive and easier for end users to navigate. This strategy is based on SAP standard customization that allows the changes to be easily maintained through upgrades. A streamlined set of screen layouts allows end users to quickly reach their goals.
   
   
4. A Guide to Using CA Wily Introscope for SAP NetWeaver Applications
   by Tony de Thomasis, SAP Mentor, Solution Manager Practice Lead — Acclimation (August 2010)
   
   Learn why and how you should use CA Wily Introscope as part of your SAP Solution Manager Root Cause Analysis toolkit.
   
   
5. A Roadmap to Effective Business Process Management
   by Sapna N. Modi, Lead — SAP Consulting, L&T Infotech (July 2010)
   
   This guide to an enterprise-wide business process management (BPM) strategy focuses on the features in SAP Solution Manager that you can use for the four phases of BPM. It also highlights the use of solution maps and third-party products (such as ARIS, HP Quality Center, and HP QuickTest Professional) that have standard integration adapters for SAP Solution Manager.
   
   
6. A Step-by-Step Setup Guide to SAP Solution Manager Adapter for SAP Quality Center by HP: Part 1
   by Labinot Bytyqi, Technical Consultant, Solution Manager and Extensions Practice Lead — West Region, SAP America, Inc. (February 2010)
   
   In this first half of a two-part series, learn how to begin the setup of SAP Solution Manager Adapter for SAP Quality Center by HP. See how you can prepare and meet the requirements for connecting the two systems.
   
   
7. A Step-by-Step Setup Guide to SAP Solution Manager Adapter for SAP Quality Center by HP: Part 2
   by Labinot Bytyqi, Technical Consultant, Solution Manager and Extensions Practice Lead — West Region, SAP America, Inc. (February 2010)
   
   In the second half of this series on setting up the integration between SAP Solution Manager and SAP Quality Center by HP, find out how to set up and finalize the connection between the two systems.
   
   
8. Access IT Performance Reporting to Extract Performance Data at No Extra Cost
   by Labinot Bytyqi, Technical Consultant, SAP Consulting – West Region, SAP America, Inc. (January 2009)
   
   Learn how to set up IT Performance Reporting so that IT operations can employ a variety of useful reports and metrics.
   
   
9. An Excellent Combination for Training and Feedback: Learning Maps and End-User Roles
   by Darwin Deano, Senior Manager, Deloitte Consulting LLP (February 2009)
   
   Find out ways you can use Learning Maps to facilitate fast and efficient training for end users. Discover the value that end-user roles can provide for filtering, reporting, and user feedback.
   
   
10. Analyze the Impact of SAP Software Changes on Your Business Processes
    by Marcus Wefers, Senior Director of Solution Management, Active Global Support, SAP AG (May 2009)
    
    See how to achieve a risk-based test scope identification using Business Process Change Analyzer in SAP Solution Manager 7.0 EhP1 (Enterprise Edition). It allows you to analyze the impact of software changes triggered by SAP Support Packages, customizing changes, or custom code development on your important business processes.
    
    
11. Be Proactive with System Monitoring and Central System Administration
    by Theo van Kaathoven, Senior SAP Solution Manager Consultant, Certifica Automatisering BV (July 2010)
    
    System monitoring is important to ensure system disturbances are dealt with as soon as possible. It helps you prevent or limit inconveniences and extra costs to your organization. Discover a central and integrated approach to setting up proactive system monitoring using SAP Solution Manager.
    
    
12. Best Practices for Configuring the Solution Documentation Assistant
    by Prakhar Saxena, SAP Solution Manager Consultant, L&T Infotech (May 2009)
    
    Learn how to configure the Solution Documentation Assistant in SAP Solution Manager to analyze your entire system landscape and provide a detailed report. This functionality is useful if an upgrade needs to be executed in a short span of time, because you can create an SAP Solution Manager project from that report.
    
    
13. Business Process Design Made Easy with Solution Composer
    by Venki Krishnamoorthy, SAP (February 2009)
    
    Learn how to use Solution Composer 2.11.14 to develop processes to meet your business requirements. See a detailed example of customizing a business map.
    
    
14. Centralize and Simplify SAP Solution Maintenance Across Your System Landscape with the Maintenance Optimizer — An Administrator’s Guide
    by Martin Rink and Stefan Raffel, SAP AG (January/February 2008)
    
    Keeping your SAP solutions up-to-date across development, test, and production landscapes is a daunting task, and the growing number of applications, functionalities, and integrated technologies only adds to the challenge. SAP Solution Manager 4.0 introduces the Maintenance Optimizer, a tool that centralizes and simplifies solution maintenance across your entire landscape — it detects and downloads relevant support packages and patches, it guides you through the maintenance process, and, as of April 2007, it is required for maintaining SAP Business Suite 2005 and higher. This article gets you up and running quickly with the Maintenance Optimizer and shows you how to get the most out of it.
    
    
15. Change Diagnostics: It Worked Yesterday, What’s Changed?
    by Shanthi Sivasubramaniam, Technical Director, Sustain Systems Limited (November 2009)
    
    The next time your system behaves differently, use Change Diagnostics to uncover and analyze what’s changed.
    
    
16. Combat Excess Growth in SAP Systems: A Guide to the Custom Development Management Cockpit
    by Kay Eidner and Oliver Kapaun, Expert Technical Support Consultants, SAP AG (June 2010)
    
    The Custom Development Management Cockpit (CDMC) helps clean up the system by identifying coding that is no longer in use. Armed with this information, you can apply only necessary changes to the system during processes such as an upgrade.
    
    
17. Configure Automatic Service Desk Email Notifications
    by Sundar Chandrasekaran, Senior Consultant, Deloitte Consulting LLP (November 2008)
    
    Use this three-step process to configure SAP Solution Manager Service Desk to send email notifications automatically when a Support Desk message has been assigned to the users.
    
    
18. Configure Digital Signatures in SAP Solution Manager
    by Anurag Barua, Senior Manager (May 2009)
    
    Learn the essentials of digital signature configuration in this overview and basic guide to digital signature setup in SAP Solution Manager.
    
    
19. Connect Your Solution Monitoring to SAP NetWeaver BI with Service Level Reporting
    by Michael Mayer, Active Global Support - Technology, SAP AG (November 2008)
    
    Learn how to set up Service Level Reporting using Solution Manager Diagnostics in order to extend your monitoring and reporting capabilities toward SAP NetWeaver Business Intelligence-based content.
    
    
20. Consolidate Your IDoc Monitoring with SAP Solution Manager
    by Michal Krawczyk and Michal Kowalczewski, authors of the SAP PRESS book Mastering IDoc Business Scenarios with SAP NetWeaver PI (June 2009)
    
    SAP Solution Manager can act as a consolidation system for business process monitoring. In this excerpt from the authors’ SAP PRESS book Mastering IDoc Business Scenarios with SAP NetWeaver PI, learn the steps you’ll need to use to create and link business processes to multiple systems for monitoring.
    
    
21. Create a Global Deployment Unit Test
    by Michael Cheatham, Senior Manager, Deloitte (December 2008)
    
    Learn how to review, plan, organize, and execute unit testing for a global deployment of SAP Supplier Relationship Management 5.0 (SAP SRM) using Solution Manager.
    
    
22. Crossing Transport Request Boundaries with ChaRM
    by Cristiano Canzone, SAP Solution Manager Consultant, SAP Brazil (May 2010)
    
    In this primer on the basics of Change Request Management (ChaRM) and how it can benefit your organization, learn how ChaRM controls changes from their creation to the transport and productive systems. Find out how to manage several change projects in complex landscapes using this tool and how SAP moved change management forward by creating ChaRM and giving change teams full control of configuration and development.
    
    
23. Demystify Digital Signature Configuration for Faster Approvals
    by Anurag Barua, Senior Manager (January 2010)
    
    Digital signatures enable you to send documents electronically, thereby avoiding time lost to physically mailing signed documents. To ensure that the digital signatures on your documents are authentic and secure, it is important that you understand all the SAP Solution Manager configuration steps involved. This article breaks down the complex process for creating master documents for statuses and the best way to sign documents with digital signatures.
    
    
24. Demystify the CRM Configuration Behind the Service Desk
    by Nathan Williams, Consultant, Deloitte Consulting LLP (March 2009)
    
    Build on settings in SAP Solution Manager to roll out a central support system to administer both SAP and non-SAP trouble tickets. Learn effective practices for preparing and designing a comprehensive support system for issue reporting.
    
    
25. Disciplined Testing is the Key to Success for Large SAP Rollouts
    by Sapna Modi, Lead - SAP Consulting, L&T Infotech (August 2009)
    
    This guide can serve as the basis for your organization’s regression testing during a large global rollout.
    
    
26. Enhance ChaRM Workflow to Handle Your Business Requirements
    by Darwin Deano, Senior Manager, Deloitte Consulting LLP (December 2008)
    
    Change Request Management (ChaRM) workflow is based on SAP CRM Service Management configuration settings that provide significant flexibility for enhancements. This article offers an overview of the ChaRM workflow configuration settings and the available options for implementing enhancements you may require.
    
    
27. Ensure Customizing Data Consistency and Smooth-Running Business Processes Across Your SAP System Landscape with Customizing Synchronization
    by Doreen Baseler, SAP AG (March/April 2004)
    
    Learn how to configure a customized distribution, track it, and resolve errors through your understanding of the key concepts and functionality of SAP Solution Manager’s Customizing Distribution.
    
    
28. Ensure Effective System Management By Configuring the Right Infrastructure For SAP Solution Manager Using Central System Landscape Maintenance
    by Doreen Baseler, SAP AG (September/October 2005)
    
    Learn how to configure your global system landscape using SAP Solution Manager System Landscape (transaction SMSY), which houses the settings and system connections that enable SAP Solution Manager to access and manage satellite systems.
    
    
29. From Solution Composer Map to Business Blueprint in an Instant
    by Venki Krishnamoorthy, SAP (September 2009)
    
    After you create a business map using Solution Composer, you can use it in SAP Solution Manager to quickly generate a blueprinting document.
    
    
30. Guide Your Implementation Project with SAP Solution Manager
    by Gaetano Altavilla, Senior SAP Solutions Architect, Project Manager, Team Leader, and Trainer (May 2009)
    
    Learn how you can best use SAP Solution Manager 7.0 (formerly called SAP Solution Manager 4.0) functionality for an SAP implementation project. Specifically, read about the details of the Implementation Roadmap and the activities that should be performed in each implementation stage using tools found in SAP Solution Manager.
    
    
31. Implement ChaRM “Light” to Ease Your ChaRM Implementation
    by Theo van Kaathoven, Senior SAP Solution Manager Consultant, Certifica Automatisering BV (May 2010)
    
    Some people find that Change Request Management (ChaRM) is challenging to implement and requires a lot of effort. Find out how to achieve maximum benefits with less effort by using a strategy I call ChaRM light for your initial implementation.
    
    
32. Improve Traceability with SAP Solution Manager
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (July 2010)
    
    With the advent of Sarbanes-Oxley and other compliance rules, the need for full traceability across a solution development effort is expanding far beyond just the pharmaceutical industry. SAP Solution Manager has a collection of features that enable your project to provide end-to-end visibility to all aspects of solution development and delivery. From initial design through final testing and signoff, SAP Solution Manager allows you to link and trace all the activities, documents, and technical objects needed to deliver your solution.
    
    
33. Java Memory Analysis — How Efficient Is Your Garbage Collector?
    by Shanthi Sivasubramaniam, Technical Director, Sustain Systems Limited (March 2009)
    
    Learn how to perform effective Java memory analysis on your system using a Solution Manager Diagnostics component that many users don’t take advantage of. Find out how you can tell if your Java applications are performing at their best, and discover a variety of ways to analyze system performance.
    
    
34. Keep Your Solution Documentation Current with the SAP Solution Manager Maintenance Project
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (August 2010)
    
    Effectively use a solution, maintenance project, and integrated messaging for approvals to achieve a controlled and reliable way to keep your solution documentation in sync with enhancement deployments to your SAP system.
    
    
35. Manage and Document Your Realization Phase with the Configuration Transaction
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (October 2009)
    
    Learn how SAP Solution Manager can help you manage the Realization phase (otherwise known as the configuration or build phase) of your SAP project. Using tools in configuration transaction SOLAR02 can also prepare you for change management and operational support.
    
    
36. Manage Key Project Strategy Documents with SAP Solution Manager Roadmaps
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist – SAP Solution Manager (January 2009)
    
    Strategic documents and methodologies set the direction and the processes for SAP projects. SAP Solution Manager Roadmaps provide the tools and content repositories you use to tailor a selected methodology and to set the direction for your project. Learn how to use these tools to ensure successful projects and to generate valuable assets for future projects.
    
    
37. Manage Your Integration Test Using Test Plan Management
    by Manoj Ambardekar, Managing Consultant, IBM Canada (May 2010)
    
    Learn how to use the SAP Solution Manager Test Plan Management functionality to run an integration test. Most SAP projects today have a complex system landscape of multiple applications. To run an integration or string test across these systems is very time consuming, but using Test Plan Management can make this process much more efficient.
    
    
38. Manage Your Project Documentation with SAP Solution Manager
    by D. Russell Sloan, IBM Global Business Services, Implementation Specialist SAP Solution Manager (October 2008)
    
    Learn how to create business process-related documentation for your SAP projects using SAP Solution Manager’s documentation functionality integrated with the SAP Knowledge Warehouse.
    
    
39. Meeting Resistance to Implementing SAP Solution Manager? Here's What to Do
    by Esteban Hartzstein, Director and Founder of Tebyon Consulting (March 2010)
    
    Here are five tips on how to explain why SAP Solution Manager should be considered an advantage to an organization, not a burden or the source of additional project cost. Also, learn how to structure the implementation of SAP Solution Manager once you have received approval.
    
    
40. Monitor Your Entire SAP Landscape From One Central Point
    by Labinot Bytyqi, Technical Consultant, SAP Consulting – West Region, SAP America, Inc (October 2008)
    
    Learn how to centrally monitor SAP landscapes by setting up and using SAP Solution Manager’s Computing Center Management System (CCMS) functionality.
    
    
41. New User Interface and Content Enhances Service Level Reporting
    by Michael Mayer, Active Global Support – Technology, SAP AG (February 2009)
    
    Learn about the redesigned Service Level Reporting Setup Workbench user interface. Discover the extended reporting capabilities that the enhanced Service Level Report content supplies.
    
    
42. New Work Center Centralizes Issue and Support Service Management with SAP
    by Veit Eska, Senior Developer, Henrik Zimmermann, Senior Product Manager, and Gergely Spiry, Service Architect, SAP (July 2009)
    
    Learn about the tools and functions in the SAP Engagement and Service Delivery Work Center that provide an overview of your IT issues and the services proposed by SAP. See how to link issues and services to efficiently solve them and get the most value out of SAP Support Services.
    
    
43. Optimize Your Software Change Process with Quality Gates
    by Prakhar Saxena, SAP Solution Manager Consultant, Tata Consultancy Services (March 2010)
    
    Learn how to configure Quality Gate Management, which gives an integrated and consistent overview of all changes implemented in an SAP solution for all operational units in a company. Learn the basics of Quality Gate Management and its configuration steps as well as the corresponding Change Management Work Center interface features.
    
    
44. Outsourcing Your Support? Here Are 6 Reasons You Should Be Using SAP Solution Manager Anyway
    by Davin Wilfrid
    
    While every SAP customer owns a version of SAP Solution Manager, far too many overlook the full range of capabilities offered by the tool. In this article, experts weigh in on the SAP Solution Manager functionalities you should consider and offer tips for getting started.
    
    
45. Prepare to Keep Your SAP Systems in Top Shape with Business Process Monitoring
    by Kehinde Eseyin, Systems Support Manager, TOTAL Nigeria PLC, Nigeria (October 2009)
    
    Gain insight into the prerequisites for integrating business process monitoring into SAP Solution Manager 7.0. To ensure a smooth, successful, and error-free business process monitoring integration in SAP Solution Manager, it is important that you meet all these prerequisites.
    
    
46. Quick Tip: Assign Unique Categories to Service Desk Transaction Types
    by D. Russell Sloan, Implementation and Governance Specialist — SAP Solution Manager, IBM Global Business Services (March 2010)
    
    Learn how to have greater flexibility in Service Desk by assigning category lists to transaction types.
    
    
47. Quick Tip: Choosing Which SAP Solution Manager Functions to Implement Made Easy
    by Dan McGrann, Software Products Manager, REALTECH USA (October 2008)
    
    Explore a methodology to determine which SAP Solution Manager components your organization should implement to realize a return on interest (ROI) as quickly as possible and which components will not immediately help with your current goals.
    
    
48. Quick Tip: Create Customer Attributes to Facilitate Decision-Making
    by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting (October 2009)
    
    Discover how the customer attributes functionality can help you make sense of large projects during an implementation or upgrade. In particular, the focus is on setting priority attributes.
    
    
49. Quick Tip: Define Projects and Systems in Change Request Management
    by Matthias Friedrich, Senior Consultant, and Torsten Sternberg, Senior Consultant, Bautzen IT Consulting GmbH (December 2009)
    
    In their new SAP PRESS book Change Request Management with SAP Solution Manager, Matthias Friedrich and Torsten Sternberg describe how to activate Change Request Management (ChaRM). This excerpt outlines the next step: how to create projects. This is an important final step before you can begin to use ChaRM.
    
    
50. Quick Tip: Find Documents Quickly in the SAP Knowledge Warehouse
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (November 2009)
    
    Learn a quick and efficient way to search for documents in the SAP Knowledge Warehouse without wasting time or system resources.
    
    
51. Quick Tip: Find Missing Messages in the Incident Management Work Center
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (September 2009)
    
    Use the Quick Criteria Maintenance feature to find messages that seem to disappear from the Incident Management Work Center.
    
    
52. Quick Tip: Hide Completed SAP Solution Manager Projects
    by Doug TenBrock Jr., Consultant, Enowa Consulting (July 2010)
    
    Learn how to make an easy setting that hides completed SAP Solution Manager projects, which can make it easier for project teams searching for a particular project.
    
    
53. Quick Tip: Important Configuration Steps to Reduce Data Volume in SAP Solution Manager
    by Kehinde Eseyin, Systems Support Manager, TOTAL Nigeria PLC, Nigeria (December 2009)
    
    Learn how you can automatically manage the archiving of data in SAP Solution Manager 7.0 to control database size and increase system performance and availability.
    
    
54. Quick Tip: Important Considerations for Business Process Hierarchies
    by D. Russell Sloan, IBM Global Business Services, Implementation, and Governance Specialist — SAP Solution Manager (May 2009)
    
    Discover a shortcut to represent the shared processes in the Business Process Hierarchy (BPH) so you don’t have multiple definitions of the same process, which can confuse your process and support teams. Learn a few tips about what you should consider when building your BPH.
    
    
55. Quick Tip: Improve Document Management by Securing Attributes
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (February 2010)
    
    Learn how to give your project greater control of document management by setting up security for document attributes.
    
    
56. Quick Tip: Improve Transaction Numbering to Avoid Gaps
    by Nathan Williams, Consultant, Deloitte Consulting LLP (January 2010)
    
    Learn a fast, but effective, configuration setting that can help prevent redundant gaps between support notifications, change requests, and Change Request Management (ChaRM) identification numbers.
    
    
57. Quick Tip: Move Documents within the Business Process Hierarchy Structure
    by D. Russell Sloan, IBM Global Business Services, Implementation, and Governance Specialist — SAP Solution Manager (August 2009)
    
    Learn a fast and simple trick to move a document from one Business Process Hierarchy node to another.
    
    
58. Quick Tip: Reduce Administration Overhead in Change Request Management
    by John Osburn, Principal Technical Consultant, SAP Consulting Services – Midwest, SAP America, Inc. (December 2008)
    
    Learn a few simple tricks to reduce your administrative overhead and work.
    
    
59. Quick Tip: Save Time During Your Service Desk Implementation
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (March 2009)
    
    Learn some of the initial shortcuts you can use during an SAP Solution Manager Service Desk implementation to save time and effort for your organization.
    
    
60. Quick Tip: Simplify Process Variation Management in the BPH
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (June 2010)
    
    Today, business is about being able to adapt without straying too far from a standard that preserves process consistency and economies of scale. The fact that processes have variations is a reality and SAP Solution Manager can assist you in managing the variation from the beginning of design. Using the Business Process Hierarchy in a holistic way allows you to maximize reuse while being able to be adaptive in your process designs.
    
    
61. Quick Tip: Steps for a More Accurate Interface Description
    by Michal Krawczyk, SAP Integration Consultant, BCC, Poland (November 2009)
    
    Inside the interface repository, you can fill out many different attributes for interface descriptions, such as technology object and package size. Learn the two ways you can add custom attributes beyond the SAP standards.
    
    
62. Quick Tip: Streamline 5 Core Center of Excellence Functions with SAP Solution Manager
    by Kehinde Eseyin, Systems Support Manager, TOTAL Nigeria PLC (August 2009)
    
    Find out how you can use SAP Solution Manager with the SAP Center of Excellence to optimize performance, testing, support, and business processes in your SAP system.
    
    
63. Quick Tip: Uncover Defects Before Go-Live with SAP Solution Manager
    by Sapna N. Modi, Lead - SAP Consulting, L&T Infotech (May 2009)
    
    Defect management during testing execution ensures that all testing defects are sorted out within the defined testing timeline, without hampering your overall project plan or the kick-off of the next project phase (cut-over and final preparation). It helps you to avoid costly surprises from testing defects after your release and go-live.
    
    
64. Quick Tip: Yes — Smaller Companies Can Streamline Operations with SAP Solution Manager
    by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting (March 2009)
    
    Discover how SAP Solution Manager can work in smaller organizations.
    
    
65. Roadmaps and Methodology: Get the Most Out of Your Implementations, Upgrades, and SAP Systems
    by Brad Saxon, Managing Principal, SAP America, Inc. (October 2008)
    
    Ensure a successful SAP implementation, upgrade, or smooth-running operation: Learn about the available SAP Roadmaps, the options for accessing them, and the benefits of using them.
    
    
66. SAP Enterprise Support: Make Sure SAP Solution Manager Meets Your New Support Requirements
    by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting (October 2008)
    
    Learn about requirements from SAP for SAP Solution Manager systems based on the new SAP Enterprise Support offering and about the specific areas where SAP Enterprise Support services requires activation of SAP Solution Manager functionality.
    
    
67. SAP Solution Manager — “Command Central” for Implementing Your mySAP Solutions … and Much More!
    by Matthias Melich, SAP AG (September/October 2003)
    
    Learn how to describe, define, and document your business processes, and provide predefined descriptions of business scenarios and configuration guides in a single, centralized location using Solution Manager.
    
    
68. Save Time Setting Up SAP Solution Manager After Installation Using Guided Procedures
    by Shanthi Sivasubramaniam, Technical Director, Sustain Systems Limited (June 2010)
    
    SAP Solution Manager 7.0 with SAP enhancement package 1 provides a guided procedure to help you set up your SAP Solution Manager system and connect to the satellite systems in minutes after it is installed.
    
    
69. Self-Diagnosis: An Essential Process to Keep SAP Solution Manager Running Smoothly
    by Dan McKay, Alpha Sirius (October 2009)
    
    Learn how self-diagnosis complements the scenarios configurable within SAP Solution Manager to monitor your entire SAP Solution Manager system, including system monitoring, Solution Manager Diagnostics, Root Cause Analysis, and business process and interface monitoring.
    
    
70. Speed Up SAP Projects with Roadmap Accelerators
    by Doug TenBrock, Jr., Consultant, Enowa Consulting (August 2009)
    
    Many SAP projects lack common project standards when they are started, and trying to create them once a project is in progress requires significantly more time and resources. Even companies with a project methodology in place must spend a great deal of time gathering documentation. To alleviate this, SAP Solution Manager provides Roadmap accelerators to help with documentation templates, Web links, project phase checklists, and best practices documentation and guidelines.
    
    
71. Standardize Your Business Processes with Template Management in SAP Solution Manager
    by Doreen Baseler, Senior Product Manager, SAP AG (April 2010)
    
    Understand the most important conceptual aspects of template management as driven by SAP Solution Manager.
    
    
72. Streamline Your Governance Processes with an Interface Repository
    by Michal Krawczyk, SAP Integration Consultant, BCC, Poland (November 2008)
    
    Use this guide to create an interface repository with Solution Manager. With an interface repository, you can document all interfaces in your company's landscape in one place.
    
    
73. Synchronize Multiple System Projects with Customizing Distribution and Customizing Scout
    by Manoj Ambardekar, Managing Consultant, IBM Canada (December 2009)
    
    Learn how to use the SAP Solution Manager Customizing Scout and Customizing Distribution functions to synchronize global configuration settings in a system landscape consisting of SAP ERP Central Component, SAP Supply Chain Management, and SAP NetWeaver Business Warehouse. The synchronization of configurations across a system landscape makes system maintenance easier and more efficient.
    
    
74. Take Control of Your SAP System Development with Change Request Management
    by Cristiano Canzone, SAP Solution Manager Consultant, SAP Brazil (July 2010)
    
    Increase the security of your satellite systems by performing a few simple configuration changes. With these changes, you can prevent developers and testers from creating, managing, and releasing transport requests directly in satellite systems, which will ensure that only the person responsible for these actions (usually the change manager) can execute them.
    
    
75. Testing Made Easy in Solution Manager
    by Suresh Veeraraghavan, Manager, Capgemini (January 2009)
    
    Learn how to use Solution Manager for all the stages of your testing from configuration to execution.
    
    
76. The Issue Resolution Process: An Essential Prerequisite for Implementing Service Desk
    by Sundar Chandrasekaran, Senior Consultant, Deloitte Consulting, LLP (February 2009)
    
    By documenting the issue resolution process that best reflects your existing organizational support structure, you can configure the Service Desk to minimize negative impacts on your organization.
    
    
77. The SAP Solution Manager Role Matrix Made Easy
    by Sundar Chandrasekaran, Senior Consultant, Deloitte Consulting LLP (January 2010)
    
    Learn how clearly identifying SAP Solution Manager roles that address your organization's requirements and support the future use of SAP Solution Manager functionalities can allow you to build a robust position-mapping role matrix.
    
    
78. The Starting Point for Authorization in Change Request Management
    by Eddy Kostons, SAP Solution Manager Specialist, Illumni (July 2009)
    
    Discover best practices on how to authorize users of SAP Solution Manager Change Request Management (ChaRM) with user roles. Learn about the biggest pitfalls you may encounter and precautions you should take when you set up authorizations.
    
    
79. Thread Dump Analysis — Are Your Applications Hanging by a Thread?
    by Shanthi Sivasubramaniam, Technical Director, Sustain Systems Limited (June 2009)
    
    Learn how you can use a Thread Dump Analysis in SAP Solution Manager to identify performance problems in the Java stack and isolate the problem to a specific Java package or application.
    
    
80. Time Recording in the Service Desk: Capturing Support Efforts in Incident Management
    by Nathan Williams, Senior Consultant, Enowa Consulting (August 2010)
    
    Implement SAP Solution Manager’s Time Recording feature to capture, track, and report on the effort your support teams invest in processing incidents. Learn the fundamental configuration activities to integrate Time Recording into both new and live Service Desk solutions.
    
    
81. Tips for Strategic Regression Testing of Multiple Rollout Locations
    by Sapna Modi, Lead - SAP Consulting, L&T Infotech (December 2009)
    
    This guide can serve as a basis for regression testing for requirements that are specific to rollout locations under the umbrella of a large global rollout.
    
    
82. Top 10 Solution Manager Expert Articles for 2009
    by Molly Vaughan, Managing Editor
    
    Here's a list of the most popular articles that you accessed in 2009. Popular topics this year were varied, including Service Desk and articles that reviewed the main fuctions and benefits of SAP Solution Manager. You can click the titles of the articles to view them. (Note that you must have a Solution Manager Expert subscription to view the full articles.)
    
    
83. Use Business Blueprints to Their Highest Potential for a Successful Implementation
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (June 2009)
    
    Learn how proper use of the Business Process Repository and Business Blueprint can help set your organization on the course for a successful implementation and establish a foundation for effective support. Explore how to set your project scope and create relationships between scope items and objects to support traceability and transparency in change management.
    
    
84. Use Issue Management to Keep Your SAP Projects Moving Forward
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (March 2009)
    
    SAP implemented Issue Management in the Service Desk to help you resolve issues that put your SAP projects at risk or disrupt processing. Learn how you can use Issue Management to internally create, track, and report on Issues and Top Issues in your project.
    
    
85. Use Job Scheduling Management to Manage Jobs from One Central Point
    by Henrik Zimmermann, Senior Product Manager, SAP AG (December 2008)
    
    Learn how to manage your background job scheduling while maintaining accurate and up-to-date documentation on job requests and associated changes.
    
    
86. Use SAP Security to Manage Your Project Scope
    by D. Russell Sloan, IBM Global Business Services, Implementation and Governance Specialist — SAP Solution Manager (May 2010)
    
    Finding the right balance between allowing teams to get work done and managing the business process scope can be daunting early in a project. Learn how to leverage the SAP security model in SAP Solution Manager to automate governance during the blueprint and configuration phases. See how to activate the change control, how to set up user access to the Business Process Hierarchy structure nodes, and the effects these activities have on the behavior of blueprint and configuration transactions in SAP Solution Manager.
    
    
87. Use SAP Solution Manager Change Request Management (ChaRM) to Support Your Implementation Project
    by John Osburn, Principal Technical Consultant, SAP Consulting Services – Midwest, SAP America, Inc. (November 2008)
    
    Learn how to deploy and manage change requests within an implementation project by using Change Request Management.
    
    
88. Use SAP Solution Manager’s Extensive Reporting Capabilities to Ensure Consistent Performance Across Your System Landscape Through Proactive Monitoring
    by Henrik Zimmermann, Veit Eska, and Michael Mayer, SAP AG (March/April 2007)
    
    Learn about SAP Solution Manager 4.0’s reporting options and how to use them to ensure consistent performance across your system landscape.
    
    
89. Use the Upgrade Functionality for a Well-Documented and Smooth Transition
    by Brad P. Saxon, Managing Principal, SAP America, Inc. (December 2008)
    
    Learn about the tools and methodologies in the SAP Solution Manager Upgrade Project for planning, executing, and documenting the most important aspects and phases of your functional upgrade projects.

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